Trusting your gut….

While building trust and establishing authority is a difficult process to “quantify” and measure –  it’s one of the best reasons to launch a blog for your business. Years ago, a close friend of mine entered into therapy with her husband to try to save their marriage of 10 years.  Her therapist initially diagnosed the […]

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Blogging, Authority and Trust

Dale Carnegie once said,  “When dealing with people, remember you are not dealing with creatures of logic, but creatures of emotion.” It’s commonly accepted that people buy products and services based on emotional triggers.  Only after the emotional trigger has been pulled will consumers then try to use “logic” to justify the purchase.  That’s why […]

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Blogging for your business – It’s a numbers game

In Blogging for your business I shared that one of the reasons a business blog is a valuable business building tool is because you can quickly and easily publish content to the web.  The value of this ability is often lost upon those who don’t eat/breathe/sleep the web. The Web Game is Just Another Numbers […]

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Blogging for Your Business

When I say “blogs” – many business owners start seeing horrible visions in their mind’s eye.   Some see self-obsessed, narcissistic egomaniacs for whom the ultimate goal is fame – or infamy – either one, as long as people remember their name.  Others see blogging as a six inch thick chain, locking them to their computer […]

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Treating people like people

When you start treating people like people, they become people.  ~Paul Vitale Social media is becoming a force to be reckoned with in the world of business. The consumer controlled conversations happening online are literally reshaping the way brands are perceived.  Consumers have more power today than ever before in history.  You’d think that would […]

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Blogs for Business – The Never Ending Story

In 1984 – the tale of a boy who steals a book called The Neverending Story” was brought to life on the movie screen.  In the movie, the book magically transports the boy to the fantasy world of Fantasia where a dark force called “The Nothing” threatens it’s existence.  In the end – the boy’s […]

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Updating WordPress and Backing Up Data

People are smart – really!  I know sometimes it doesn’t APPEAR that way but they really are – IF you understand the WHY behind what they’re doing.  In my experience, you must identify the “why” behind a problem before you can begin to provide a real solution. When it comes to updating WordPress and backing […]

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Introducing WordPress 3.0

WordPress 3.0 was recently released and it has caused quite a stir in the WordPress community.  I had to chuckle when I saw the RSS feed widget below appear in my iGoogle. The first post is the post at the bottom which is  “Dowload WordPress 3.0 now.”   It was promptly followed by two later posts […]

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Customer Reviews Set Consumer Expectations

Expectations of your business will literally shape the whole consumer experience for your customers.   This is nothing new. In my post, “Social Media – It’s a Moral Imperative” I wrote about how a movie’s marketing campaign painted an unrealistic expectation of being a comedy – and then delivered scenes of horrific violence and very little […]

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How to Handle Negative Customer Reviews

Whether you’ve found the negative customer review by luck or by setting up a Google alert – you are horrified to  discover that SOMEONE is bitching about YOUR business on the web. Unfortunately human beings seem to be wired to bitch rather than praise, so you’re more likely to find negative customer reviews than positive […]

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