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Effective Strategic Digital Marketing

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Is this a scam? Technically no… it’s great marketing.

June 8, 2009 by Kathy Hendershot-Hurd

There’s a new email scam hitting the streets this morning.  I’ve gotten TWO emails in the past hour about this particular email scam, so I’ll share this here as well.

I’ll begin with this:  TECHNICALLY this is not an ” email scam”.

Technically, this is a masterful marketing campaign.

However, I would tend to classify it as definitely “scammy” because it’s success depends upon on a lack of knowledge on the part of the “mark” in order for you to take them up on the offer.

It’s my personal goal to increase your level of knowledge about the internet and using it to market your business so when these email scams come to my attention, I vet them with gusto!  [Be sure to subscribe to my feed so you’ll never miss one of these “important” educational announcements!”]

The target of this “marketing campaign” is business owners who are not technically savvy. Of course, there’s no way to segment this market so if you ARE technically savvy and you’ve gotten one of these – you probably just ignored it.  (Mine hasn’t arrived yet – so I’ll be using one of the ones forwarded to me by a technically savvy colleague who noted the creativity behind the campaign.)

Because I’m all about transparency and authenticity – and because the perpetrators of this campaign would not recognize either if it hit them in the face – from here on out, I’m going to refer to this “marketing campaign” as a “scam”.  The reason it’s not technically a “scam” is that if you read carefully – and if you’ve got years of internet experience – you’ll know that this offer isn’t worth the price of the paper it’s NOT printed upon.

The email will arrive with an ominous subject: This is your Final Notice of Domain Notification

Your first clue that this is not on the level is the wording – DOMAIN NOTIFICATION is not the same as DOMAIN EXPIRATION.

However, if you’re like most business owners – there aren’t enough hours in the day and you tend to scan most of the stuff that comes in through email anyhow.

If you click on the email, you’ll see something similar to this:

scam

This is where scanning will cost you a LOT of money.  IF YOU READ CAREFULLY – you’ll see that this is a solicitation – a.k.a. marketing piece.  They say right there in the main copy “this is not a bill or an invoice”.

However, if you’re SCANNING the email – your eye will be drawn to the underlined portion of the email…

Failure to complete your Domain name search engine registration by the expiration date may result in cancellation of this offer making it difficult for your customers to locate you on the web.

“OMG!!  I really, really WANT my customers to find me on the web.  Tell me more!!!”

You might even think you’ll lose your domain name if you don’t take action.   (They didn’t SAY that- but they definitely IMPLIED it.)

The “offer” is simple – it appears that you can register the domain name in question with this company for the low- low price of $75 per year.

What?  You say you paid less than that with your current registrar? Well hey – your registrar didn’t offer you “search submissions” with your registration.

What exactly are “search submissions”, you may ask…. and you may.

I have no idea.   However, I’d be willing to guess that it’s about as effective as the SEO software I talked about in Business Success Formula Recognizing Nonsense.  At $75 per year – it costs less up front but goes on for MUCH longer.

The email ends with the typical small print:

scambottom

Did you see it? Right after the “By accepting this offer, you agree not to hold XX liable for any part.” it says as plain as day in 4 point font: “Note that THIS IS NOT A BILL. This is a solicitation.”

That – ladies and gentlemen – officially makes this NOT a scam but instead just a brilliantly crafted direct marketing sales letter.

It reminds me of the domain name registration service who sends snail mail notifications of domain name expiration to trick you into transferring your domain name to them.   Unfortunately, I’ve worked with a couple of people who did just that.  Let me tell you – getting the domain name transferred OUT of these people’s hands is difficult.

If memory serves me, when one client accepted their “generous” offer – the adminsitrative contact email was changed to their email address which made transferring the domain name to a new registrar nearly impossible.

Oh – but wait.  There – in the 4 point font…. accepting this offer does NOT affect your domain name registration:

This notice is not in any part associated with a continuation of services for domain registration.

Oh – so I still get to pay to register my domain name through my ICANN approved registrar.  Ok.. so what am I paying for here?

Obviously the $75 per year is for for the “search submissions” service.

By digging through the 4 point font, I find a hint to what the offer for”search submissions” service entails:

Search engine submission is an optional service that you can use as a part of your website optimization and alone may not increase the traffic to your site.

The individual words make sense and are arranged according to proper grammar, yet the result is still nonsense.

Treat this “offer” like drugs – just say no.

Business Success Formula – Recognizing Nonsense

June 5, 2009 by Kathy Hendershot-Hurd

business success formulaWhen you embark upon a journey into unfamiliar territory – whether it’s the journey of self employment or the journey into online marketing – it’s not unusual to seek an experienced guide to help you find your way.

Unfortunately, when you don’t know what you don’t know – finding someone who does know can be difficult.

Lewis Carroll wrote  a tale of a little girl who follows a rabbit down the hole and finds an adventure and “Alice in Wonderland” has become a beloved classic.  In the new world Alic discovers, she tries desperately to find a guide to help her find her way home.   She wants out of this strange world where the conventional “rules” of logic do not apply.  The tale’s style is defined as one of literary nonsense – a “style of literature which plays the rules of logic and reason.

Business Success Formula Nonsense:

According to Wikipedia, the sentence “Colorless green ideas sleep furiously” was coined by Noam Chomsky as an example ofnonsense. The individual words make sense and are arranged according to proper grammar, yet the result is still nonsense.

In A Not-So-Secret Business Success Formula, I provided the following “not so secret” business success formula:

Developing a marketing strategy is as easy as answering the following questions:

  • What is it you want to sell?
  • Who would want to buy it?
  • Why would they want to spend money buying it?  (What problem does it solve?  What goal does it help them achieve?  What desire does it satisfy?)

Once you’ve answered those three questions – the “marketing strategy” comes in.

  • Create marketing materials to let those people know the product/service is available.
  • Find out where do those people hang out.
  • Place your marketing message in front of those people.

I understand that implementing this business success formula is much harder than it might appear – which is why I share it so freely via this blog.  I also outline step by step strategies on how to implement this formula in my book Beyond the Niche: Essential Tools You Need to Create Marketing Messages that Deliver Results

Why would I share decades of accumulated wisdom for only $14.95 via Amazon?  Because there’s a lot of “creativity and talent” involved in creating successful marketing strategies, not to mention developing and implementing successful marketing tactics.

That’s why I highlighted the video in A Day in the Life of a New Media Consultant or Agency…. as an example of the “curse” of being blessed with an abundance of creativity and marketing savvy and trying to sell that “service” is illustrated in the video.

I recently got an email from a client who asked my opinion on a software program that promises top search engine rankings by simply installing and using their software.

My reply:

I have found that SEO software is a lot like a graphic design software.

I have Adobe Photoshop –  I can USE Adobe Photoshop – but that doesn’t mean I can use it create a great logo.

Even though I own and can use Adobe Photoshop – I still used crowd sourcing design to create my logo above.

Blogs are a great way to let those who don’t know what they don’t know – who need to know what you know –  know what they need to know to make a wise purchasing decision.

In other words, it’s your job to educate your potential customer or client on WHY they should buy from you.  Blogs are a great way to do that.

When you educate customers, you establish trust.

Establishing trust is the REAL reason why you should be using “social media. Social media tools such as blogs do a great job of building trust with potential customers.

Social media marketing is a great way to “sell” your products and services when people don’t know what they need to know.

Need help on implementing this?  Use this form to connect.

A Not-So-Secret Business Success Formula

June 2, 2009 by Kathy Hendershot-Hurd

business ideasWhen you start your own business, it can sometimes seem as though you are on a journey into an unknown and foreign land. It’s common when you’re in unfamiliar territory to seek a guide or a map.

If you’re searching for a simple, easy to use “business success formula” I’m going to lay it out – right here and now… for free!

The formula for business success is actually maddeningly simple:  put together a sound marketing strategy and then implement it.

Ah- creating the marketing strategy … that’s the “tricky” part.  But it doesn’t have to be tricky nor is it a secret.  Developing a marketing strategy is as easy as answering the following questions:

  • What is it you want to sell?
  • Who would want to buy it?
  • Why would they want to spend money buying it?  (What problem does it solve?  What goal does it help them achieve?  What desire does it satisfy?)

Once you’ve answered those three questions – the “marketing strategy” comes in.

  • Create marketing materials to let those people know the product/service is available.
  • Find out where do those people hang out.
  • Place your marketing message in front of those people.

This truly the Not-So-Secret Formula for Business Success.

When businesses don’t succeed – like say GM – usually the failure has it’s roots in losing track of one of the basic tenets above.  In the case of the “Big Three” automakers – they lost their way at point #2….

Who would want to buy it?

General Motor’s problems became apparent back in the 1970’s.  The oil embargo drove gas prices up – and lines began to form at gas stations.  Scarcity was limiting supply and driving up prices – and people began reacting to the change in the “rules” which governed their world.

Americans had a problem in the 70’s – filling up their fuel tanks was taking up more of their income – leaving less to spend on white suits, hair styling products and disco balls.

Those same Americans – who were thought to love big cars with big, gas guzzling engines –  began seeking fuel efficient cars as a solution.  GM, Chrysler and Ford weren’t making fuel efficient cars – but automakers in Japan and Germany were.  See, gas prices had always been higher in Japan and Europe than they were in America.  As a result, foreign automakers were already well versed in the art of creating fuel efficient cars that people WANTED to buy and drive.

However, American auto makers did not respond by catering to American’s new found desire for fuel efficient cars.  Instead GM and other US auto makers decided to attack this “shift” in consumer sentiment with the “buy American” rhetoric.  “Keep buying our cars – or you’re not patriotic.  They may cost more, not last as long and not be fuel efficient – but it’s good for America for you to buy our cars!”

Suddenly – it became “un-American” for an American consumer to decide to cast their “votes” in the market place with their hard earned money based on which car provided the best value.  We were to buy American made automobiles – even though they were less fuel efficient and less reliable than comparable foreign made automobiles.

In Disappointing customers without remorse – until the handouts begin

I can’t remember a time when GM cared about their pleasing their customers.   In the words of just about every business analyst on the planet – the reason GM isn’t making any  money is they aren’t making cars anyone wants to buy!

I love working with small business owners and this is why – because small business owners “get it”.  If they don’t, they’re bankrupt and broke in no time.

If you’re a small business owners – lift up your hands in praise!!!  You are uniquely gifted with the ability to see the look in your customer’s eye as they read the price tag on your product or service.  You can watch their body language as you make your presentation – and you can alter the course of your business accordingly.

The collapse of the largest auto maker in the US is no surprise.  It’s been decades in the making.  Poor strategic thinking – ignoring and abusing customers – resting on their past successes all played a part in the downfall.  It’s a problem in need of a solution.

The one thing I know for sure – the answer does NOT lie in the minds of government bureaucrats.   They have never had to “play” by the rules for business success and aren’t even aware that they exist.  (Cases in point – the DMV- the IRS – the USPS… need I go on?)

In chaos lies opportunity.

I can’t wait to see what amazing turn around American ingenuity will provide for this current tale of woe – because that is where the answer lies – in the entreprenurial spirit which made America great.

Know what to do when someone tags you in a game of bleme.

June 1, 2009 by Kathy Hendershot-Hurd

blog memeI’ve been “tagged” in a blogging meme – or a “bleme” by Besty Wuebker of the magnificently educational and entertaining blog Passing Thru.

In the tag – Besty writes that I “can make a business lesson out of anything :)” and that was BEFORE I had posted about testicular cups and helmets in hockey and how that’s a lesson for building trust in your business! So before I begin –  a quick “lesson” on blogging memes.

Blogging Memes are simply a form of “internet memes” – used by bloggers. From Wikipedia: “The term Internet meme (pronounced /mi?m/, meem) is a phrase used to describe a catchphrase or concept that spreads quickly from person to person via the Internet.”

Viral videos – just another form of internet meme. Those horrid emails that promise some “payload” if you forward it to 50 friends – yet another form of internet meme.

I appears that blogs were created with  the internet’s unique ability to effectively carry “memes” in mind. When a blogger “tags” you in a blogging meme, they allow their blog to notify you of the incoming link.  Again, “static” websites can’t do this because – unlike blogs – static websites don’t easily “notify” you of incoming links.

So blogging memes are not only fun, they also help to spread “link luv” which is just ONE of the many reasons why bloggers should love them so.   However,  blog memes biggest appeal is they give bloggers a chance to connect.

Each “bleme’ or blogging meme has a pedigree so to speak.  One blogger gets an idea – starts the bleme and others who are tagged participate as well.  Each participating blogger “tags” others to keep the tree growing.   The “pedigree” of this bleme (blogging meme) includes such bloggers as Tara, Blogger Dad, Writer Dad.   It has been passed along by Patricia of Patricia’s Widsom who tagged Betsty… who then tagged me – as well as about four others.

Some blemes are complex and have “rules” to follow.  This one is simple – which is probably the reason for this particular bleme’s success.  I love Tara’s take on the “rules” of this particular bleme – she writes:

I’d really like to get to know you better. Answer these questions. Pass them on. End of.

Since most bloggers are Conversationalists (see the 3 types of bloggers), it’s not hard to see why they are a popular “device” used by creative bloggers to connect, converse and play.

On to the “meme” portion of this post…

This particular bleme has ten questions…  each designed to reveal more of the real “you” to your readers.  Here are this bleme’s questions…

1. Who is the hottest movie star?

Darn you Besty – you are such a class act!  Do I lie and name some star from before my time – or do I tell the truth. Since blogs are all about authenticity and transparency, I’m going to give my “honest” answer to question … Jason Statham.

Admittedly – watching any movie in which he appears is guaranteed to lower your IQ by at least 20 points – but I’ve found that your viewing pleasure won’t be distracted by a pesky distracting plot. You can even turn off the sound to watch without missing much too boot!

2. Apart from your house and your car, what is the most expensive item you ever bought?

A 39 foot Class A mobile home – it was a car AND a house- all in one. By the way, it’s just like a boat in the fact that the second happiest day of your life is the day you PURCHASE the RV.  The happiest day – the day you SELL it!!

The most expensive thing I ever did with said RV – back it into my house. I put a healthy dent in both on that fateful Mother’s Day.  My oldest son was “directing” me as I backed it into the driveway at the time.  Obviously “stop” was not part of his 12 year old vocabulary – while “oh shit” was!

3. What is your most treasured memory?

If I had to choose just one, I’d have to say it was our first hurricane here in southeastern Florida. We spent a week without electricity after the storm passed.  From trying cook half frozen pizzas on the grill (not a success) to playing every board game we owned multiple times- including Monopoly and Risk – we chose to view the experience as a “mini” wilderness vacation.

Life is all about choices we make and we CHOSE to enjoy that experience.

4. What was the best gift you received as a child?

The first “best gift” was my dog, a cocker spaniel named Carmel. My father was “upwardly mobile” and we moved with each promotion – but Carmel was my best friend through it all. When we finally “settled down,” my parents finally indulged my life long love of horses by providing not only horses but riding lessons, transportation to and from, boarding, etc.

Talk about gifts that kept on giving. I learned so many lessons from those animals. I trained Carmel in obedience and competed through 4-H and later on I competed with my horses.

Not only did I learn how to care for another living creature – I also learned how perseverance and dedication are an essential part of “winning” – no matter what the competition.

5. What’s the biggest mistake you’ve made?

I used to say “not having more children” was my biggest mistake but my children are VERY vocal in responding that three is enough for all of them.  With two of the three in college now – the oldest has her sights set on graduate school – I finally agree!

My wish for you is that you will come to realize that your biggest mistake “wasn’t” as well!!!

6. Four words to describe yourself.

Sardonic, yet caring – discerning yet accepting.

7. What was your highlight or lowlight of 2008?

Highlight: My son’s first appearance in the national finals of the Kicking.com combine series in January and qualifying again for the 2009 finals that July.

Lowlight(s): Dealing with the massively [over] inflated ego of said son.

8. Favorite film?

Current favs – Madagascar 2, Star Trek and Up.

Long time favs – Coneheads, Back to the Future, Fight Club, and …ugh – time to be transparent again- Idiocracy. The opening five minutes are what makes it my favorite. It’s definitely not a cinematic work of art – but as time marches on I’m afraid it may be positively prophetic.

9. One thing we don’t know.

I HATED my one and only computer programming class in college- FORTRAN!!!

10. If you were a comic book/strip or cartoon character, who would you be?

Easy – Mystique Be anyone at any time- and choose to stand out – or blend in – at will. It’s the ultimate power.

Now for the final phase of the blog meme … tagging. I’m trying to think of bloggers who are up for a game of “blog tag” who haven’t been tagged yet-

  • Sara Healy
  • Tom Volkar of Delightful Work
  • Barbara Swafford
  • Amelia Vargo
  • Valerie Johnson of Your Ministry Helper
  • Monika Mundell of Freelance Writing

My apolobies if I missed tagging someone who wants to play.  Even if you’ve got a “serious” business blog – there’s still value in participating in blemes.  Remember – blogging is all about making connections.

A Day in the Life of a New Media Consultant or Agency….

May 30, 2009 by Kathy Hendershot-Hurd

A viral marketing campaign is one that the target audience shares enthusiastically with other members of the target market without remuneration from the advertiser. The “holy grail” of  new media marketing is achieving “viral” status.

The video  below is destined to achieving “viral” status not only amongst new media consultants and agencies but anyone who provides an intangible service will be able to relate.

The reason this video is destined to become “viral” is that it illustrates the absurdity with absurdity.

My favorite “absurd illustration”  is the client with her hair dresser.

The one that “hits” closest to home – “Can you show us how you did this so we can do this on our own?”   Darren Barefoot even writes about the close cousin to this one in “What software did you use?”

He does a great job of explaining the reason that line ends the video above:

In creative enterprises–from a pencil sketch to a feature film–the tool is the thing that matters least. What matters is that weird combination of skill, clever decisions, intuition, good fortune and the Flying Spaghetti Monster’s blessing that makes for a successful creative project.

Creativity is a blessing and a curse.  The blessings of creativity are obvious and if you’re looking for a “creativity booster” check out Marelisa’s “How to be more Creative“.

The curse of being blessed with an abundance of creativity and trying to sell that “service” is illustrated in the video above.

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