Using Twitter to sell more stuff

social-media-marketingIf you’re like most business owners, you’re interested in selling more stuff.  Lately, you may have heard that Twitter is a great way to sell more stuff. However, if you’re not aware of the “why” behind marketing in general – it can be easy to begin viewing Twitter – and other social media tools –  as a form of marketing magic.

Without knowing the “why”  you might be tempted to to view Twitter as “social media marketing magic” instead of viewing Twitter as a great way to deliver a short timely messages quickly and effectively to a group of people who’ve asked for this information.

An example of the “magical” fantasy style of thinking is a local business owner who wants to use Twitter to sell more of the stuff he sells – cars.

His logic is flawless.   Dell computers uses Twitter very effectively to sell more stuff. This local business owners reads about Dell’s success and wants to harness the same “social media magic” so he can sell more “stuff” too.  What could be easier?

Unfortunately, there’s a disconnect. Dell sells refurbished computers via a dedicated Twitter feed.   Dell employees don’t “tweet” what they had for breakfast – they tweet the latest deals. Dell’s target audience is online – and they’re already using Twitter.  So all Dell had to do was set up a Twitter account – and spread the word that if you wanted access to great bargains – follow them at Twitter and VIOLA –  Dell is selling more computers using Twitter.

So the question at hand isn’t, “Can we make Twitter work to help us sell more stuff?”  It can obviously do so.   The real question is “HOW can we make Twitter work to sell more stuff?”

Which is the essential question we’re asking of ALL forms of media – whether it’s social media marketing or traditional media tools.

Of COURSE we CAN make Twitter “work” to sell more of just about anything – from cd’s to cars.  However, it’s more than just a question of “how do I use Twitter?”  Instead, it needs to be a question of “How do I COMMUNICATE with prospective customers/ clients?”

Let’s take the case of the car dealer who wants to use social media tools – Twitter in this case – to sell more cars.

The first step in crafting a social media marketing strategy with Twitter would begin by building a foundation of LOCAL Twitter followers – local residents who are actively car shopping and who want to be notified of special deals.  With this in mind, you’d be surprised how often people FORGET that the WWW stands for WORLD wide web.   Ten thousand Twitter followers in the UK won’t do a car dealership in Southern Florida much good.  So the first “key” is to be sure to build a Twitter following of the “right” people.

The “right” Twitter followers

Just as in direct mail – the “magic is in the list” – in Twitter – the magic in using Twitter for marketing is in attracting the “right” followers.  Once again – it’s better to have 100 Twitter followers who respond than 10K who are not responsive.

Who are the “right” followers?  Well, to use “traditional “marketing terms –  they’re also known as your “target” audience.  For the car dealer – they’re local people who are – or who anticipate – being in the market for a new or used car.

Once you’ve  defined your target audience – and created a Twitter profile which explains what followers can expect.  (This is where a custom Twitter background come in handy.)

The uses of Twitter for a car dealership are truly exciting.  A dealership could tweet about

  • price reductions  and sales
  • rebates
  • recent trade ins
  • used cars scheduled to go to auction

The list of possibilities goes on and on – however you may notice that the “topics” here aren’t much different than the “topics” covered in traditional  or “old school” media advertising.

When it comes to using Twitter to sell more stuff – the  real “root” question is:

How are we already CONNECTING and COMMUNICATING with our prospective customers/clients?

The same message that “works” via other media will probably also “work” well with Twitter. As a matter of fact, once you’ve established that you’ve built a foundation of the “right” Twitter followers – you can begin using Twitter to “test” your marketing messages BEFORE you use them in “traditional” marketing or advertising campaigns.

THIS is why real marketing professionals get jazzed about Twitter.  Instead of going to the time and expense of creating a split test mailing to test two possible headlines – Twitter allows a quick easy and EFFECTIVE way of testing those headlines instantly.

Twitter gets frustrating as a marketing tool when you don’t have a clear target audience and a clear marketing message to deliver to that target audience.   Then again – that is when ALL marketing and advertising gets frustrating for businesses of ALL sizes. 🙂

Halloween Humor and an Object Lesson on Trust and Marketing

I talk a LOT here about the importance trust plays in marketing your product or services.  Establishing trust with your marketing is especially essential if you’re selling “nothing but air” a.k.a. making an intangible major sale.

Trust is hard to win and easy to lose. In the world of Web 2.0, transparency is the key.  For example, In the “old days” (pre-web), if a business owner got a reputation for lying and ripping of his/her customer,  he or she could always pick up and start anew in a new location.  However, in the world of Web 2.0, your reputation can follow you ALL over the world!

Here’s a bit of Halloween Humor making the rounds these days which offers a thinly veiled object lesson on trust and marketing.

A cabbie picks up a  Nun.  She gets into the cab, and notices that the VERY handsome cab  driver won’t stop staring at her. She asks him why he is  staring.  He replies: ‘I have a question to ask, but I don’t want to  offend you.’

She answers, “My son, you  cannot offend me.  When you’ have been a nun as  long as I have, you get a chance to see and hear just about  everything.  I’m sure that there’s nothing you could say or ask that  I would find offensive.'”

“Well, I’ve always had a  fantasy to make out with a nun.”

The nun responds, “Well, I could probably oblige you under two conditions.  First, you have to be single and second, you must be Catholic.”

The cab driver blurts out, ‘HOT DOG!!!  Yes,  I’m single and Catholic!’

The nun says.   ‘Pull into the next alley.’

The make out scene that followed in that alley would make a hooker blush.

When they get back on  the road, the cab driver starts crying.

‘Why is wrong?” the nun asked.

‘Forgive me but I’ve  sinned.  I lied and I must confess; I’m married and I’m Baptist.’

The nun replies, ‘That’s  OK.  My name is Kevin and I’m going to a Halloween  party.”

It’s a beautiful thing when a liar gets taken by a con artist.

It’s not a beautiful thing when good people get taken by “gurus” and “experts” who don’t know enough to know they don’t know anything!

That’s why I’m a REAL fan of blogging.  See, there’s no better vehicle to build trust than with a blog.  It’s hard to fake expertise over the course of a couple hundred blog posts!

If you’re here and you’re offering “real deal” services, then get a blog.   There’s no better way to demonstrate the breadth and depth of your knowledge!

Social Media Warning: I am Rubber – You are Glue …

Remember that chant – back when you were a child. Someone would say something mean or hateful, and your response would be the sing-song, “I am rubber – you are glue! Whatever you say bounces off of me and sticks to YOU!”

Web 2.0 gives us a real opportunity to share our thoughts spontaneously. Whether it’s posting to your own blog, making comments on other blogs or sending bulletins via MySpace – sometimes we might share things we wish we hadn’t. If we’re lucky, the rest of the world will be so self absorbed that most people won’t notice when we expose more than we planned.

I recently got a notification about an article which is getting a lot of attention on one of the various social networking sites to which I belong.  The article was written by a member who is telling business owners to get control over their personal spending lest it ruin their business. I think I’ve gotten more insight to her spending habits than she may have been planning on providing.  I thought it was just common sense, but if you want to promote your services as a financial manager, don’t tell me how many checks you’ve bounced in the past few weeks!

Meanwhile, the article makes me laugh because I am currently working with a client who has EXACTLY the opposite problem. This client is processing her own credit card orders manually because she doesn’t want to PAY an assistant to do this menial task for her. As a result, it’s taking WEEKS for some orders to get processed – money that could be safely in her bank account – less a small fee for hiring an assistant to handle the order processing.

We’re in the process of automating this process for her, by the way so she doesn’t have to hire the assistant – however, she’s reluctant to make the investment needed to make this happen.  Her business is relatively new and she’s having trouble making the transition from “requisition forms” to “you’ve got to spend money to make money.”

I can TOTALLY relate to my client because I too have battled trying to achieve balance between the art of bootstrapping and being silly.

For example, I remember that I worried for MONTHS over the prospect of spending $35 per year to register my domain name (way back in 1998) and the subsequent hosting fee!  It took me a long time to get used to the idea that I had to SPEND money to MAKE money. I’ve learned that it’s just a part of the transition from “employee” to “business owner” and for some of us, it’s a tough hurdle to overcome.

Meanwhile, the world is full of therapists involved in horrible relationships who spend their days “fixing” other people’s relationships – doctors who smoke, drink and abuse drugs but reach out selflessly to heal their patients – accountants who can’t keep their own finances in order. The list goes on and on but a key player in this kind of behavior are the MMO bloggers who aren’t making any money.

While it’s true that “The cobblers’ own children rarely wear shoes,” if you want to convince others that you know your stuff – you’d better have some impressive samples.

As always, this is going to come BACK to blogging.  One of the reasons I ADORE blogs is that it’s hard to “fake” expertise over the course of 100 or more posts.  When these MMO pretenders post their monthly earnings and think $89 a month is a sign of their success – well, it’s yet another reasons I ADORE blogs!

If you’re not authentic – or if your SOLE purpose is trying to fleece the masses – then don’t launch a blog and DO NOT participate in social media marketing.    If you’re a pretender, your blog will expose you as one!

If on the other hand, your business is in the business of helping people solve their problems, achieve their goals or placate their desires – the step right up to blogging and Web 2.0.  While you won’t find OVERNIGHT success, you’ll find it’s a fun and fulfilling path to travel.

Your blog won’t be a 30 minute solution to your marketing dilemmas – it may not even earn $89 per month in direct income for you, but it will be great way to begin spreading the word about the solutions you offer!

Google Chrome – Time for a refreshing dip in the cesspool!

I love blogs. I’ve said it before and I’ll say it again. I love blogs -especially blogs where I can learn from someone else’s mistakes!!!

Today, my love and heartfelt affection goes out to the SEO 2.0 blog. Now I know that downloading the New Google Browser is a Bad Idea.

THANK YOU!

Thank you for diving headfirst into the cesspool that is Chrome!

I feel very, very WISE right now because I’m learning from someone else’s mistake, which appears to be an apt description of the new Google Chrome browser – a mistake.

In 10 Scariest and Most Annoying Facts about Google Chrome I learned that Google Chrome will make changes to my registry file and they’re sketchy about what they’re going to do with the information they obtain from gaining access to my computer.

Because of a blog, I personally can avoid taking a shit bath in the cesspool that is Google Chrome!

Patrick over at Spinning Silk wrote in the post What browser are you using? that he would be tuning in to the Google Chrome announcement.  I’m sure that Patrick didn’t see any of the things the SEO 2.0 blog pointed out during Google’s sales pitch for the new browser.

That’s the beauty of Web 2.0.  Go ahead… make your pitch.  Spin it any way you like.  Once people begin USING the product, the truth WILL come out.

Personally, I’ll stick with Firefox.  It ain’t broken and as such I don’t need to “fix” it by adopting Chrome.

What browser are you using?  Have you tried Chrome?

This is How Web 2.0 Works…

According to the Chinese, today is the luckiest day of the year. (08-08-08)

In China, the number 8 is considered extremely lucky, as a matter of fact, it’s the luckiest of all numbers and the competition for identification with the number 8 (the more the better) is fierce. From license plates to phone numbers, the more 8’s the better and some Chinese citizens are willing to pay a small fortune to possess a lucky phone number or a lucky license plate.

No wonder the Chinese are ecstatic about landing the 2008 Olympics and why the Olympic Games started at 8:00 AM on 08-08-08.

Samuel Goldwyn is credited with the quote, “The harder I work, the luckier I get. ” No where is that more true than on Web 2.0.

I recently received an email from a client who has launched one of those “easy” website builder type sites. About six weeks ago, she canceled her blog and now she now has four pages of unreadable (one big blog of text – obviously the p tag wasn’t an option) and forgettable content, but it’s a website she is able to set and forget.

set it and forget it websiteI’m not surprised by this series of events. Six weeks after the launch of her blog, she emailed me wondering why her brand new blog wasn’t appearing on the front page of Google for her desired keywords.

Since the keywords weren’t appearing in the domain name, the only other chance she had to score was via her content. I went to check on her blog – expecting to run a Wordle and show her how to focus her content around desirable keywords. However, when I went to the blog I found the “Hello World” post was the only content on her WordPress blog.

When she canceled her hosting for the blog, she said she was “much” too “busy” to create content for her blog.

I know that business success isn’t determined by your Alexa ranking… but having a website that can be found when people are looking for the solutions you offer is a bonus to any business no matter how you look at it!

WordPress doesn’t have to act like a blog! WordPress can act like a GREAT CMS (content management system). It provides a search engine friendly foundation for your website and you can create static pages just like a “static” website. When you use WordPress as your CMS it means you can use it to EASILY and QUICKLY publish articles to highlight product features and benefits on a regular basis.

“The harder I work, the luckier I get.”

On the other hand, I have several clients who are fighting the good fight and doing everything they can in pursuit of success. I recently received an email from a client who is going to be featured on NPR in November. Another client’s story is going to appear on nationally televised show thanks to her blog. Yet another client is pursuing a $10,000 project lead thanks to her blog. These are people who have put forth the effort and as a result, they’re getting “lucky”. They have prepared for success and now that success is knocking, they’re ready to answer.

It’s not just my blogging clients who are reaping the rewards of blogging. Yvonne over at Lip-sticking gives her story of how she scored a coveted invitation to Ford’s 2009 Model Year Product Program. Seems Yvonne joined a new site called SavvyAuntie. Turns out that was a KEY factor in Yvonne getting “discovered”.

Ford went searching for women bloggers on the woman focused site and found Yvonne. Now Yvonne is getting VIP treatment by Ford.

Sounds like fun, doesn’t it? Vyonne is another example of someone doing the leg work and then reaping the rewards. Is there an element of luck involved? Of course there is!

Web 2.0 is all about making connections and the more connections you make, the luckier you’ll get! What’s your tale of “getting lucky” thanks to hard work?