Blogs are better than traditional static websites because…

You may have heard the “buzz” about blogs. However, what may not be immediately clear is WHY blogs are better than traditional web sites, especially if you’re looking at a blog as a potential marketing tool for your business.

• What is a blog?
• How is a blog different from a static or regular web site?
• Are there times when you’d be better off WITHOUT a blog?

As for What is a Blog…. blogs are just another type of website. They’re as diverse in look and content as “regular” websites. Chances are that you’ve visited blogs and didn’t even know that it was a blog.. This web site is an example of a blog and this is an example of a blog post.

Blog posts are simply short (or not so short in my case) articles which are easily posted to the web site.

A blog is really just a CMS (Content Management System). The most recent articles are listed first, in reverse chronological order.

Blogs are MUCH, MUCH, MUCH easier to use and maintain for “regular” people than a traditional website. Heck, blogs are much, much, much easier to use and maintain for “geeks” as well! In addition to being easier to use… blogs allow visitors to interact with the blog owner. Visitors can leave comments and express their opinions via comments on the blog. Other blog owners can reference content on other blogs and in the case of Wordpress blogs, you can see those incoming links. Wordpress will even create trackbacks for you! (Trackbacks are also known as “reciprocal links”…. except you don’t have to beg, borrow and steal them. The other blog just has to approve it and VIOLA! LINKAGE!)

While blogs are great, and Wordpress is the best of the bets…. there are times when ‘Yes, Virginia… tis far nobler to have a static web site. As a general rule, if you’re making a Minor Sale, then your business would be better served with a traditional web site. What is a Minor Sale? According to Rackham in his book Spin Selling , your business is making Minor Sales if:

• There is a single decision-maker
• The buyer’s financial or emotional investment is low or insignificant
• The purchase does not warrant the time/energy necessary to research alternatives
• There is little interaction between you and the customer
• The consequences of making a purchasing mistake are inconsequential or insignificant.

Sound like what you’re selling? Then skip the blog and hire a web developer. YOU my friend are the lucky owner of a business which is engaged in making Minor Sales!

On the other hand, blogs are simply communication tools which means they are really the web presence of choice for the business that is engaged in making Major Sales. Your business is making Major Sales if:

• There is more than one decision-maker
• The buyer’s financial and/or emotional investment is significant
• The purchase warrants significant time and research into alternatives
• There is the potential for a long-term relationship between you and/or your business and the customer.
• The consequences of making a purchasing mistake are high.

Sound like the kind of sale YOUR business is making? Well, congratulations because of the nature of your business YOUR potential customers need a LOT of information before they make a buying decision. This is important. It requires time, thought and research. A buyer has to have a certain level of trust established before they make the leap and complete the Major Sale.

Lots of information…. TONS of information… no such thing as too much information. The more check marks you can make beside the factors listed above, the more trust you have to build BEFORE the sale.

THAT is the biggest reason for a blog. You need to provide TONS of information… some of it over and over again… you need to educate your customer…. they want to know more… and a blog is a great way to deliver that information to your potential customers.

Is a Blog the Best Marketing Tool for Your Business?

There is an adage in advertising that says, “I know that half my advertising dollars are wasted - I just don’t know which half!” Several authors claim credit for this quote, but no matter what the origin, I can assure you the saying is wishful thinking.

Not only is it possible that more half of your advertising dollars are wasted, on the flip side, it’s also possible that your marketing efforts are working very hard – against your business!

One every popular “advertising” avenue being touted is using blogs to promote your business. With all the hype surrounding blogs, you may be wondering if a blog could help your business.

The answer is easier than you might imagine. But in order to answer this question, you must first recognize that there are two different types of sales your business can be making.

Neil Rackham is the founder of The Huthwaite Corporation, which launched a 12-year, $1 million research study into effective sales performance. Rackham is not your typical “sales guy” but rather he’s a psychologist who studies the sales process. The study results are available in the book, Spin Selling, where Rackham differentiates sales into two categories… the Minor Sale and the Major Sale.

While Rackham applies this theory to sales people who make sales calls, I have taken this theory and applied it to advertising and marketing, because these activities are “selling” activities.

If your business is making Minor Sales, then a blog probably won’t be a really effective marketing tool for your business. However; if you’re making a Major Sale, then a blog can be a GREAT marketing tool for your business.

Are you making a Major Sale?

The elements that make up the Major Sale extend beyond the financial investment required. Asking a customer to spend a lot of money is one way you know you’re making a Major Sale… however, it’s not the only factor in play. To determine how much of a Major Sale you’re making, ask yourself the following questions:

QUESTION 1: How much risk is there in purchasing your product or service for your customers?

In other words, how much trust do they need to have to become your client or customer? How “high” is the risk if your customers make a wrong choice? Most businesses doing business on the internet need to establish a level of trust, but some require more trust to be built than others.

For example, if you’re selling office supplies, the consequences fof your customer of making a mistake and purchasing the wrong kind of copy paper is very, very low. If your customer orders the wrong kind of paper and then finds out that he/she made a mistake… the consequences aren’t very high. If the customer has children, then he or she merely brings home the reams of paper and the kids will take care of it in short order.

On the other hand, the choice of a financial planner is a VERY high risk decision for most consumers.

Several years ago, a financial planning firm in my home town made BIG news when it was discovered that the “investments” offered by the “financial planners” were not investments at all but actually a complex Ponzi scheme. As a result, several thousand of the firm’s clients in the area lost their retirement savings.

If you need to establish TRUST with your potential clients… then a blog is a GREAT marketing tool for your business.

If you’re selling baseball gloves to Little Leaguers… well, then trust isn’t quite as important as it may be if you’re a CPA or a financial planner. On the other hand, if you’re selling copy paper, trust may be downright irrelevant!

QUESTION 2: How much TIME will customers invest in researching their purchasing options?

The higher the “risk” is for your client or customer in purchasing your products or services, the more time he or shee will spend researching providers and searching for alternatives.

It’s important to note that devoting a lot of TIME to making a decision about buying changes the buying process significantly. Just because someone is spending time researching a purchase, it doesn’t mean that the decision will be made based ENTIRELY upon which provider has the lowest price.

If your customers are spending a lot of time researching options, then a blog is a great marketing tool because, via regular posts, you can illustrate time and time again why they should make an investment and build a relationship with you. You can use those blog posts to clearly illustrate WHY the lowest PRICE provider may not be the BEST provider.

If your potential clients spend a lot of time researching their options… then a blog is a GREAT marketing tool for your business.

Blogs are MAGNIFICENT COMMUNICATION TOOLS!! If you’ve got a good “handle” on the information you want to communicate to potential customers and your customers are SEEKING more information to make an informed choice.

QUESTION 3: How much TIME will your customers be spending with you after the sale?

Yet another factor that moves a sale from Minor Sale status to Major Sale status is the RELATIONSHIP that you’ll have with your customers or clients once the sale is completed.

The more interaction you expect to have with customers or clients, the more information those clients or customers need BEFORE they make the final decision. If you expect to have a lot of interaction with clients or customers AFTER the sale, then even if customers aren’t making a major financial investment, they still treat the transaction as a major sale. After all, breaking up with a service provider is hard to do!

So while the investment in choosing a baby sitter for a Saturday Night out on the town may not require taking out a loan, it still falls into the Major Sale category.

If your potential clients will develop a relationship with you after the sale… then a blog is a GREAT marketing tool for your business.

If your business is involved with making Major Sales, then establishing communication with customers BEFORE they make a purchasing decision is essential. When communication is key, a blog is a GREAT way to communicate with customers and clients.

This article was published at BizNik