Comments on: Social Media’s Warning Label http://virtualimpax.com/2009/07/27/social-medias-warning-label/ Social Media Marketing: Old school sales strategies don't work here. Thu, 03 May 2012 13:43:55 +0000 hourly 1 By: When Customer Feedback is like Drinking from the Firehose http://virtualimpax.com/2009/07/27/social-medias-warning-label/comment-page-1/#comment-24139 When Customer Feedback is like Drinking from the Firehose Tue, 04 Aug 2009 16:43:32 +0000 http://virtualimpax.com/?p=1289#comment-24139 [...] While my friend can decide to “opt out” of the whole social media game to preserve her online reputation – it’s not an option for business owners.  When you make a sale to a blogger – ready or not, your business must be prepared to enter the wild, wonderful world of social media. [...] [...] While my friend can decide to “opt out” of the whole social media game to preserve her online reputation – it’s not an option for business owners.  When you make a sale to a blogger – ready or not, your business must be prepared to enter the wild, wonderful world of social media. [...]

]]> By: Lori Hoeck http://virtualimpax.com/2009/07/27/social-medias-warning-label/comment-page-1/#comment-23907 Lori Hoeck Thu, 30 Jul 2009 22:23:16 +0000 http://virtualimpax.com/?p=1289#comment-23907 Thank you for the mention and link! My favorite quote as a writer in my early years was "the pen is mightier than the sword." Time for a revision on that quote to update it, yes? .-= Lori Hoeck´s last blog ..<a href="http://feedproxy.google.com/~r/ThinkLikeABlackBelt/~3/QORTF42zLzo/" rel="nofollow">Five traits of a narcissistic ‘crazymaker’</a> =-. Thank you for the mention and link!

My favorite quote as a writer in my early years was “the pen is mightier than the sword.” Time for a revision on that quote to update it, yes?
.-= Lori Hoeck´s last blog ..Five traits of a narcissistic ‘crazymaker’ =-.

]]> By: Kathy http://virtualimpax.com/2009/07/27/social-medias-warning-label/comment-page-1/#comment-23826 Kathy Wed, 29 Jul 2009 10:39:27 +0000 http://virtualimpax.com/?p=1289#comment-23826 Daniel - WELCOME! It's definitely a brave new world online AND offline thanks to social media! Daniel – WELCOME! It’s definitely a brave new world online AND offline thanks to social media!

]]> By: Daniel Pry http://virtualimpax.com/2009/07/27/social-medias-warning-label/comment-page-1/#comment-23779 Daniel Pry Tue, 28 Jul 2009 17:58:03 +0000 http://virtualimpax.com/?p=1289#comment-23779 Kathy, It is really quite important nowadays to maintain a high level of customer service, because just as you stated, people are talking and now they are talking virtually. This impact grows larger and stronger with the blog communities and networks out there and no little fact is left behind. Once a customer experiences service (either good or bad), there is no doubt it will be blogged about and spread through the internet instantly. It's funny - before social media gained such momentum, businesses were able to "control" and "monitor" what their customers were saying and how they were saying it, but with this social media impact - there is no turning back now! Insightful and inquisitive read! Love your metaphors and depth analysis! .-= Daniel Pry´s last undefined ..<a href="0" rel="nofollow">If you register your site for free at </a> =-. Kathy,

It is really quite important nowadays to maintain a high level of customer service, because just as you stated, people are talking and now they are talking virtually. This impact grows larger and stronger with the blog communities and networks out there and no little fact is left behind. Once a customer experiences service (either good or bad), there is no doubt it will be blogged about and spread through the internet instantly.

It’s funny – before social media gained such momentum, businesses were able to “control” and “monitor” what their customers were saying and how they were saying it, but with this social media impact – there is no turning back now!

Insightful and inquisitive read! Love your metaphors and depth analysis!
.-= Daniel Pry´s last undefined ..If you register your site for free at =-.

]]> By: Kathy http://virtualimpax.com/2009/07/27/social-medias-warning-label/comment-page-1/#comment-23773 Kathy Tue, 28 Jul 2009 16:16:02 +0000 http://virtualimpax.com/?p=1289#comment-23773 It is new - and it's unusual for a business to be able to SEE what customers are saying. Again, the fact that customers are talking is nothing new. The fact that we can SEE what our customers are saying - and the "legs" those conversations now have - is what has changed DRAMATICALLY! Suddenly, customer service is going to HAVE to become a higher priority - because it's going to start falling under "marketing" - and ahead of "advertising". It is new – and it’s unusual for a business to be able to SEE what customers are saying. Again, the fact that customers are talking is nothing new. The fact that we can SEE what our customers are saying – and the “legs” those conversations now have – is what has changed DRAMATICALLY!

Suddenly, customer service is going to HAVE to become a higher priority – because it’s going to start falling under “marketing” – and ahead of “advertising”.

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