I would have signed up with them because of that car too – it really does sound adorable! I always get sucked in by marketing like that.

But really, it would be hard to avoid this kind of situation; you don’t really know what their services are going to be like until you sign that contract. The best way of course is to get recommendations from friends and family. A lesson learnt the hard way!
Get Rid of Termites´s last [type] ..Know Your Enemy Through The Termite Pictures

Thanks for the clarification. This is the FIRST “explanation” of what happened that actually makes sense – which is why I’m approving this comment.

It makes TOTAL sense that the “root” of this evil was a technician who was trying to “cover up” a mistake on his part – thus the comedy of errors. It’s also quite obvious that the local manager was not blameless in this situation either.

Thanks so much for offering a “believable” explanation for this comedy of errors.

I worked for Truly Nolen for over 4 years, starting as a sales and service tech.
first of all no one at the branch I worked for would have allowed this problem to get as far as it did.

We never ever came out on a Sunday to service a home for pest or lawn control. This was a tech who was scared of losing his job if the manager found out what happened.
Also we did not do any work unless the parent or an adult was in the home and told us it was ok to do the work first.

I was a service manager and branch manager for the company and never experienced the problems this person said they went through with Nolen. If this continued the way it did with this client we would have been fired on the spot for poor work ethics.

On the behalf of a company i do not work for anymore i wish to say i am sorry for the service and the aggravation you went thru with Truly Nolen.
Truly Nolen takes pride in the work the men and woman they hire.