If you’re a Comcast High Speed Internet customer, you’ve probably noticed you’re not able to send emails anymore. Turns out, they’ve change the outgoing port they’ll allow for email.
I noticed I wasn’t able to send email from my computer, but I was up to my arse in alligators and didn’t have time to “diagnose” the situation. I switched to Webmail mode and kept on chugging forward.
I don’t use my comcast email for anything, so I hadn’t checked it for quite some time. However, after spending the weekend fielding calls from clients who thought something was wrong with their webhosting, I decided to check and see what messages I’d gotten from Comcast lately.
Sure enough, they sent me an email alerting me to the change in the outgoing ports allowed to send email. When I tried to click on the link in the email which was to take me to the page with the new port settings, I got a “This address looks suspicious. Are you SURE you want to open this link?” from Thunderbird. NICE. My ISP is telling me how they’re subverting spam and they send me a spammy link to do so. I’m feeling the love.
I practice safe browsing and copy the URL and paste it into my browser. The page takes FOREVER to load. I mean we’re talking 1995 era 14.4 dial up modem type of a page with video load time. Finally, I get the new magical port settings. Fortunately, I don’t have to endure their customer tutorials to apply the settings.
I’ve written before about the trials and tribulations of being a Comcast customer.
The thing is, Comcast desperately wants to sell me more of its services… including better access to their High Speed Internet and their Digital Voice products. To which, I’ve got to reply, “How stupid do you think I am?”
SERIOUSLY! My current internet experience is being throttled during the brief periods of time when it’s working. I lose internet at least 3 times a week as do my neighbors with unsecured wifi connections. (Yes, I check to see if I need to reset my routers!)
Let’s see if I have this straight Comcast – you do an AWFUL job of delivering the services for which I already subscribe but you want to sell me more?
The longer I spend on the planet, the more I recognize that business is based on building trust. Trust is hard to earn and easy to lose which makes it a difficult proposition.
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{ 2 comments… read them below or add one }
what are the new outgoing ports and how do i set them up?
Please send the whole mail set-up procedure.
Yeah – right. I’ll just post those right here because it’s not like there was a REASON they changed the outgoing port settings.
I hope you’re picking up on my sarcasm, because I’m laying it on pretty thick!!!
I may have been born at night – but it wasn’t last night.