Comments on: Carbonite Online Storage Review http://virtualimpax.com/2008/06/21/carbonite-online-storage-review/ Social Media Marketing: Old school sales strategies don't work here. Thu, 03 May 2012 13:43:55 +0000 hourly 1 By: paul wright http://virtualimpax.com/2008/06/21/carbonite-online-storage-review/comment-page-1/#comment-74044 paul wright Thu, 27 Oct 2011 16:39:43 +0000 http://virtualimpax.com/?p=208#comment-74044 October 2011 My carbonite stopped working about 4 months before expiry so I signed up with "Keep it". I had forgotten that Carbonite was on automatic renewal until I got the message thatgthey had deducted my renewal fee from my credit card. Went through their on-line customer response thingy and asked them to re-imburse. Not a word back from them - so did it again. Still waiting. Carbonite con? October 2011
My carbonite stopped working about 4 months before expiry so I signed up with “Keep it”. I had forgotten that Carbonite was on automatic renewal until I got the message thatgthey had deducted my renewal fee from my credit card. Went through their on-line customer response thingy and asked them to re-imburse. Not a word back from them – so did it again. Still waiting. Carbonite con?

]]> By: Joe http://virtualimpax.com/2008/06/21/carbonite-online-storage-review/comment-page-1/#comment-65056 Joe Tue, 09 Aug 2011 15:56:54 +0000 http://virtualimpax.com/?p=208#comment-65056 I purchased an external hard drive from HP and it is supposed to backup "everything" and looks for changes whenever the computer is idle for 5 minutes or more. I make sure that it has an idle time each day so that it can detect additions or deletions on my hard drive. Of course, I will not know how perfect this system is until I need it. Only time will tell. I purchased an external hard drive from HP and it is supposed to backup “everything” and looks for changes whenever the computer is idle for 5 minutes or more. I make sure that it has an idle time each day so that it can detect additions or deletions on my hard drive. Of course, I will not know how perfect this system is until I need it. Only time will tell.

]]> By: Kathy http://virtualimpax.com/2008/06/21/carbonite-online-storage-review/comment-page-1/#comment-65055 Kathy Tue, 09 Aug 2011 15:35:16 +0000 http://virtualimpax.com/?p=208#comment-65055 I don't envy Carbonite on their business model. Many people are surprised to learn that it's just the FILES that are backed up - and not the software or other "essentials" like email. With that said - I just renewed my Carbonite subscription but I have done so being fully aware of what is being backed up. I create and manage websites for clients - so files with client's access codes are essential for me to have. When I migrated from XP to Windows 7 (Yes - I skipped Vista) - the text files were there that I needed. Since the content of those files changes sometimes on a daily basis - it's the perfect solution for me. Sorry to hear it wasn't the perfect solution for you. There's no substitute for an external hard drive which mirrors your PC's hard drive- (I run one of those as well) but it's a lot more expensive than Carbonite.. I don’t envy Carbonite on their business model. Many people are surprised to learn that it’s just the FILES that are backed up – and not the software or other “essentials” like email.

With that said – I just renewed my Carbonite subscription but I have done so being fully aware of what is being backed up. I create and manage websites for clients – so files with client’s access codes are essential for me to have. When I migrated from XP to Windows 7 (Yes – I skipped Vista) – the text files were there that I needed. Since the content of those files changes sometimes on a daily basis – it’s the perfect solution for me.

Sorry to hear it wasn’t the perfect solution for you. There’s no substitute for an external hard drive which mirrors your PC’s hard drive- (I run one of those as well) but it’s a lot more expensive than Carbonite..

]]> By: Joe http://virtualimpax.com/2008/06/21/carbonite-online-storage-review/comment-page-1/#comment-64361 Joe Wed, 03 Aug 2011 14:15:14 +0000 http://virtualimpax.com/?p=208#comment-64361 I installed Carbonite with a three year package. My computer crashed and I attempted to restore files with Carbonite. I found that it couldn't do a restore. I wrote Carbonite and they said that I had a backup and they gave the date it was backed up, BUT they said that the backup was blank. Over three thousand files gone forever. Carbonite does not do a complete image of the hard drive and when the hard drive goes south you might retrieve some files or no files as it did in my case. I was not offered a refund. I bought an external drive that does a mirror image, backing up the entire system. What do I say about Carbonite?...Get an external drive that does a complete backup and you will actually protect your entire system, including the ability to get everything back and put it all on a new drive. Carbonite is not what the ads lead you to believe. I installed Carbonite with a three year package. My computer crashed and I attempted to restore files with Carbonite. I found that it couldn’t do a restore. I wrote Carbonite and they said that I had a backup and they gave the date it was backed up, BUT they said that the backup was blank. Over three thousand files gone forever. Carbonite does not do a complete image of the hard drive and when the hard drive goes south you might retrieve some files or no files as it did in my case. I was not offered a refund. I bought an external drive that does a mirror image, backing up the entire system. What do I say about Carbonite?…Get an external drive that does a complete backup and you will actually protect your entire system, including the ability to get everything back and put it all on a new drive. Carbonite is not what the ads lead you to believe.

]]> By: Jeanette http://virtualimpax.com/2008/06/21/carbonite-online-storage-review/comment-page-1/#comment-38133 Jeanette Sun, 25 Apr 2010 21:47:08 +0000 http://virtualimpax.com/?p=208#comment-38133 I can't say I'm thrilled with the service, but Mozy does not charge much for a second computer. My biggest issue is the online documentation for restoring / transferring your info to a new computer is very difficult for a non-techie to understand (IMO). The live chat service has improved since the last time I had to do this (6 months ago). But they have zero phone support, so the chat is the ony alternative. However, they've added the ability to take over the computer remotely, which makes things better. I can’t say I’m thrilled with the service, but Mozy does not charge much for a second computer. My biggest issue is the online documentation for restoring / transferring your info to a new computer is very difficult for a non-techie to understand (IMO). The live chat service has improved since the last time I had to do this (6 months ago). But they have zero phone support, so the chat is the ony alternative. However, they’ve added the ability to take over the computer remotely, which makes things better.

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